With culture rewards, you can create customized rewards of any kind for your employees to redeem.
Who can use this feature?
Only Admins can set up culture rewards
When enabled, all employees will have access to redeem their points for culture rewards
What to expect
You must manually add your culture rewards to your catalog
Your employees can redeem their points for any culture reward you add and enable, directly within the rewards page
There is no $ cost to any of these reward items within Assembly; we will not charge you for any culture reward redemptions
You are directly responsible for fulfilling the culture reward once the reward is redeemed
Setting up culture rewards in admin
Go to your admin page
Select Rewards -> Culture
Add culture rewards
To culture rewards to your catalog:
From the culture page, click 'Add reward'
Enter the culture reward name, cost, description, category, location(s), number of points needed to redeem
Upload an image for the culture reward
If you have any related URL you can add it to the culture reward settings and your employees can click the URL when browsing culture rewards to view more information
Enter the quantity of the item available
If you would like the quantity to be unlimited, leave the quantity input blank
If limited, once your employees have redeemed all of the available quantity of items, the item will become out of stock
You can replenish the stock by editing the item and updating the available quantity
Once you have entered all your culture reward details, click 'Save'
Setting locations for your culture reward
If you have employees across different work locations, you can specify which location(s) you want a specific culture reward to be available in.
If you specify location(s), the culture reward will only be visible to employees whose work location is set to that location
If a culture reward is set to ‘All locations’ it will appear for all employees across all work locations
Culture reward cost
Please remember, culture rewards do not have any actual cost in $, and Assembly will not charge you for any culture reward redemptions. Please see below for more information.
All reward items in Assembly must have some sort of point value in order to be redeemed
If you want the item to be free, you can set the value to 0 points
When the culture reward is redeemed, the points will be deducted from the employee's earned balance, and you will handle the reward fulfillment (and any related reward costs), on your own, outside of Assembly
Viewing culture reward inventory
By default, the items will display in the order you add them to the catalog. You can search for specific culture rewards in your inventory and use our filters to help you find what you are looking for.
Edit culture reward
You can edit any culture reward detail at any time. To edit a culture reward:
From your culture reward inventory page, find the item you would like to edit
Click the edit icon
Update the culture reward details you would like to edit
If the quantity of an item is 0, the item will appear out of stock in the culture rewards catalog
You must increase the quantity for the item to be back in stock/available to redeem
Click 'Save' to save the changes
Turning on your culture rewards catalog
By default, the ‘Culture’ page in your rewards catalog is turned off, meaning that even though all culture rewards might be turned ‘On’, nobody in your Assembly will see the ‘Culture’ page in your rewards catalog until you turn it on.
To enable access to the culture rewards page for your employees:
Go to your admin page
Select Rewards -> Culture
Next to ‘Show in rewards catalog?’, turn the toggle to On.
This will show all culture rewards that you have turned on in your culture reward inventory in Assembly.
To turn individual culture rewards on/off:
Go to your admin page
Select Rewards -> Culture
Next to the item you wish to turn on or off, turn the ‘Show item’ toggle to on or off.
You can also turn all culture rewards on or off by clicking ‘Turn all items ON or ‘OFF’.
This will show or hide the culture reward in the rewards catalog.
Disable culture rewards
You can disable your culture rewards catalog at any time.
Go to your admin page
Select Rewards -> Culture
Next to ‘Show in rewards catalog?’, turn the toggle to Off.
This will automatically disable and hide the culture rewards catalog for all your employees (even if individual items are still turned on)
Billing for culture rewards and fulfillment
Assembly does not charge you for any culture reward redemptions. Any redemptions and fulfillment of culture rewards items are handled by admins directly, outside of Assembly.
Redeeming culture rewards
To redeem your points for a culture reward:
Go to app.joinassembly.com
Click rewards in the left nav menu
Select the 'Culture' reward type
Select the culture reward you would like to redeem
Follow the steps to choose the item
Click 'Redeem'
The redemption will then need to be fulfilled by your Assembly admins directly before it is sent to you
Culture reward redemption management
Whenever a culture reward is redeemed, it will display in the 'Reward fulfillment' table in the admin culture rewards page, where you can mark the order as fulfilled, or cancel and refund the order.
To manage your culture reward redemptions:
Go to your admin page
Select Rewards -> Culture
From the 'Reward fulfillment' tab, click the order from the 'order number' tab to open up the order management modal
If you have shipped or handed off the culture reward item to your employee, click 'Mark as fulfilled'
If you need to cancel and refund the order, click 'Cancel and refund'
If cancelled, the points will immediately be refunded to the employee's earned balance upon cancelling the order